Frequently Asked Questions

Unlocking your trading potential with Axon Markets is a breeze! Here's your express ticket to getting started:

Click Right Here: Start by clicking this here. It's your first step to trading glory.

Fill in the Basics: Provide your name, email, and select your country. It's like giving your account a personalised touch.

Welcome to the Client Portal: As soon as you hit 'submit', you're in. Our client portal is your key to the thrilling world of trading.

It's as simple as that! You're on your way to your Axon Markets trading account. So, why wait? Let's dive into the action together!

Getting your trading account verified with Axon Markets is a breeze, and we only ask for documents when you're all set to start live trading. Here's the lowdown:

1. No Rush, No Fuss: As you explore our platform, there's no need to worry about documents. Take your time to get acquainted.

2. Ready to Go Live: When you're ready to dive into live trading action, we'll ask for just two documents:
> Proof of Identity: This can be your passport or national ID – something official.
> Proof of Address: Confirm your residence with a recent utility bill or bank statement.

That's the deal! Simple, right? We've streamlined the process to ensure it's a breeze. So, when you're ready to make your trading dreams a reality, we're here to support you every step of the way.

Each trading account comes with its own set of requirements and awesome benefits. Take a moment to explore the trading account conditions, as it will help you decide which one suits you best.

Feeling a bit overwhelmed? No worries! Our friendly customer support team is just a message away. Reach out to them anytime for a helping hand. They're always here to guide you through the process and ensure you have the best trading experience possible. 

Here's a step-by-step guide to make it even simpler:

1. Log in to Your Axon Markets Account: Start by signing in to your client portal using your email and password.

2. Access Your Wallet: Inside your client portal, navigate to the "Wallet" section. You'll find it right there on your dashboard.

3. Deposit Funds: Click on the "Deposit" button within the "Wallet" section. This is where the magic happens.

4. Payment Method and Amount: Take your pick from a range of convenient payment methods. Specify the amount you want to deposit. Then, just follow the prompts on your screen to confirm the payment.

5. Watch It Appear: Once your deposit is approved, you'll see the deposited amount beautifully displayed in your Axon Markets Wallet balance. You can also keep track of it in your Transaction History.

6. Ready to Trade: Now, it's time to put those funds to work! Simply transfer the desired amount to your trading account, and you're all set to dive into the thrilling world of trading.

It's that easy! Your trading journey is just a few clicks away.

Great question! At Axon Markets, we're all about transparency. Good news first: we don't slap any charges on processing your transactions – yay! However, here's the thing: while we keep our end fee-free, your credit card provider, intermediary banks, or other payment providers might have their own ideas about fees or commissions. It's something that's out of our hands, but hey, we're here to guide you through it all. So, no worries, we're always upfront and ready to help!

Your funds will appear in your trading account swiftly with Axon Markets, thanks to our array of payment methods. In most cases, the processing time is instant, ensuring you're ready to trade in a heartbeat.

However, if you're opting for a direct bank wire transfer, please note that it may take up to 3 business days for your funds to reflect in your trading account.

For a deeper dive into our payment channels and their specific processing times, you can click here. It's your one-stop-shop for all the payment details you need to know. 

No worries, we've got you covered! If you ever find yourself in a bit of a trading maze, don't hesitate to reach out. Our friendly and knowledgeable live chat support team is here to provide you with the best service and full guidance every step of the way.

From opening your account to funding it and diving into live trading, we've got your back. Feel free to chat with us anytime you need assistance or have questions. We're dedicated to making your trading journey as smooth as possible. So, take a deep breath, click that live chat button, and let's conquer the trading world together!

At Axon Markets, it's like stepping into a trader's treasure trove! Currently, you've got access to over 100 trading instruments, covering a wide range of exciting options like FX (foreign exchange), shiny Spot Metals, hot Commodities, pulse-pounding Indices, and even the thrilling world of Stocks. And guess what? The crypto train is rolling in soon! Stay tuned for the latest on cryptocurrency trading – it's going to be a game-changer!

Imagine you're at a stock trading carnival. Each ride has its own ticket price, right? Well, in this carnival, the smallest ticket you can buy to hop on any stock ride is just 0.01. It's like having a pocketful of pennies to get started.

At Axon Markets, we've got exciting news for you! While we don't offer cryptocurrencies just yet, we're getting ready to roll out cryptocurrency pairs very soon. Stay tuned for the latest updates, because the crypto adventure is right around the corner!

Slippage can happen, especially when things get a bit wild in the markets. It's most common during low liquidity, high volatility moments, and when big news or important economic data drop. In trading, it's like that unexpected plot twist.

But here's the reassuring part: at Axon Markets, we're like your market bodyguard. We take all the necessary steps to shield you from market turbulence, minimise the chance of bad slippage, and ensure you get the best deal possible. So, you can trade with confidence!

At Axon Markets, we're all about embracing your unique trading style. There are no restrictions on any account type, so scalpers are more than welcome to dive in and do their thing!

No, there are no trading restrictions during periods of high volatility or major news events at Axon Markets. You have the freedom to trade as you see fit, even when the markets are buzzing with excitement.

Indeed, at Axon Markets, we fully support EA (Expert Advisor) trading. Whether you're using a pre-built EA or have crafted your own algorithmic masterpiece, our trading platform is ready to accommodate your automated trading strategies. We understand that EA trading can offer efficiency and precision, and we're here to provide you with the tools and environment you need to succeed.

Absolutely! At Axon Markets, flexibility is the name of the game. You can adjust your leverage based on your account type and the equity in your trading account. We're here to make sure it suits your needs. Just have a chat with our friendly support team, and they'll guide you through the process. It's like customising your trading experience to fit like a glove. 

Of course! At Axon Markets, we've got room for your trading enthusiasm! You can have up to a maximum of 200 open positions at the same time. It's like having a huge canvas for your trading artistry, allowing you to explore multiple opportunities while keeping things manageable. So, go ahead and paint the market with your strategy! 

To determine if you qualify for an Islamic account with Axon Markets, it's easy! Islamic accounts are designed for traders who want to comply with Sharia law, which prohibits certain financial activities.

Here's how to know if it's right for you:

1. Check Your Beliefs: Islamic accounts are for traders who follow Islamic principles, avoiding interest (Riba) and unethical investments. If this aligns with your beliefs, you're on the right track.

2. Reach Out: Simply get in touch with Axon Markets' friendly customer support. They'll guide you through the process and ensure you meet the criteria.

3. Compliance is Key: Remember that Islamic accounts have specific guidelines, like no interest, so you'll need to trade in a Sharia-compliant manner.

It's all about trading with principles, and Axon Markets is here to assist you in doing just that!

Not with Axon Markets! We've got your back with Negative Balance Protection in place. Your losses won't exceed what you've deposited.

In Axon Markets, the trading leverage operates in dynamic mode, which means that the leverage can change based on the equity in your trading account. This adjustment is designed to help manage risk effectively. As your equity experiences profits or losses and approaches certain predefined thresholds, the system will automatically adjust the leverage to align with your risk exposure.

For more detailed information and to understand how this dynamic leverage system works, please refer to this link. It will provide you with comprehensive insights into how Axon Markets optimises leverage to safeguard your trading experience and financial well-being.

At Axon Markets, we want your trading experience to be as vibrant as possible. Here's the deal: if you've registered an account with us but haven't logged in for a while, we'll put your trading account into a cozy archive.

Now, you might wonder, 'When does this archive magic happen?' Well, let's break it down:

MT5 Archiving Times

For Demo accounts, we'll archive or delete them if there's been no activity for 60 days since your last login or trade.

Live accounts, on the other hand, get a bit more time to stretch their legs. We'll archive or delete them after 90 days of inactivity from your last login.

So, keep those trades rolling, and your account will stay as lively as ever!

Here's how you can tailor your trading experience by adjusting your leverage:

Step 1: Log in to your client portal and make your way to the "Account Overview" section. It's your gateway to customising your trading adventure.

Step 2: Find the trading account that you want to give a leverage makeover. Click the "View" button next to it, and you're on your way to a new level of control.

Step 3: Now, here's where the magic happens. Select the leverage that suits your style and aspirations, and simply hit that 'Submit' button.

That's it! Your trading journey is now in your hands, fully customisable and as dynamic as you want it to be. Let's get started!

Easy-peasy! Head over to our website, and you'll spot the 'Downloads' section. From there, it's a simple click-and-install process that'll have you trading in no time.

No worries, the MT5 is a true all-rounder. It plays nice with Windows and Mac on your desktop, and we've got you covered with slick mobile apps for both Android and iOS devices.

Absolutely! Stay connected to the market whether you're at home or on the move. You can juggle your trading account on multiple devices, no problem.

Good news here – using our trading platform won't cost you a dime! You only pay the standard trading commissions and spreads on your trades.

You bet! We've got a demo account ready and waiting. Practice your trades with virtual funds before you dive into the real action. It's like a risk-free trading playground.

Absolutely! Dive into the markets with real-time data, live charts, and all the technical analysis tools you need. Stay ahead of the curve with up-to-the-second info.

Your security is our top priority. Our platform is fortified with top-tier encryption and rock-solid firewall protection. Plus, we're strict about data protection to keep your info safe and sound. Your peace of mind is priceless to us.

At Axon Markets, we take your security seriously. That's why we have a strict policy: we only accept deposits from registered account holders. This means that if a deposit arrives with a name that doesn't match the one on the registered account, we won't be able to accept it.

Our commitment to your safety is non-negotiable. Any deposit not matching the registered name will be promptly returned to the sender. This ensures that your funds remain secure and that we maintain the highest standards of financial integrity.

Rest assured, this policy is designed with your best interests in mind, safeguarding your financial transactions and protecting your investments with us.

Absolutely! A negative balance in your trading account does not prevent you from depositing funds. So, the answer is a resounding yes.

At Axon Markets, we strictly adhere to anti-money laundering practices. Currently, we do not provide the option to transfer funds to another broker. Instead, all funds will be returned to their source of deposit using the same deposit method.

The variance between the funds credited to your account and your initial deposit can be attributed to potential additional fees or charges imposed by your payment provider or bank, as well as currency conversion losses when transitioning between different currencies.

As a standard practice, we adhere to the "back to source" rule for withdrawals. Here's how it works:

Credit/Debit Cards (only):
If you initially deposited using a Credit/Debit Card, we will always send withdrawals equal to your total deposits back to your card. Any excess withdrawal amount beyond your deposited sum will be processed to the payment method of your choice.

Example: Let's say you deposited $100 via Credit/Debit Card, made a profit of $1,000, and requested a withdrawal of $1,000. In this case, $100 will be returned to your card, and the remaining $900 will be sent to the payment method of your preference.

Alternative Payment Methods:
If you used both a Credit/Debit Card and another method, like AstroPay, for deposits, your withdrawal will initially be processed back to your card. Any surplus withdrawal amount will be transferred to the other method used, in this instance, AstroPay.

Example: If you deposited $100 via AstroPay and $50 via Credit/Debit Card, and you request a $90 withdrawal, you'll receive $50 back on your card and $40 in your AstroPay account.

We aim to make the withdrawal process as clear and straightforward as possible for you. If you have any questions or need further assistance, please feel free to reach out to our support team."

To maintain the highest level of financial security, we have established certain guidelines regarding fund deposits and withdrawals:

No Third-Party or Anonymous Payments: For your protection, we do not accept payments from third parties or anonymous sources. This policy is designed to ensure the security of your funds.

Right to Reject Funds: If, for any reason, we are not satisfied with the source of the funds, we retain the right to reject the funds and return them to the client. Please note that any transfer fees or associated charges incurred by the Company may be deducted.

Withdrawals to Personal Accounts Only: Withdrawals can only be processed to your personal account. This measure further enhances the security of your funds.

Your financial security is our top priority, and these guidelines are in place to safeguard your interests. If you have any questions or require additional information, please do not hesitate to contact us.

Keep in mind, withdrawal requests from trading accounts with no trading activity may trigger scrutiny, possible cancellation, and associated charges.

Unlock the trading world's secrets with our social platform! Connect with seasoned strategy providers, boost your success odds, and enjoy user-friendly features. Plus, you'll track performance live and mingle with our trader community.

Absolutely! You're in the driver's seat here. Meet our strategy providers, like browsing a social media profile, and hit "Follow" to start riding their trading journey. Get ready to make savvy choices backed by detailed stats.

At Axon Markets, we've got your back! Think of us as your financial guardians. We hand you cool tools like "stop-loss" and "take-profit," making sure you're in control. Plus, you can set your investment limits. Let's trade smart and safe!

It's a fee party, and you're the guest of honor! Depending on your chosen strategy provider, fees may vary. Some are generous, sharing their wisdom for free, while others have a small fee. No hidden surprises, though! All fees are out in the open, so you'll make choices as informed as a pro. 

Well, the minimum investment depends on our superstar strategy providers. They set the rules, and they might have their unique minimums. So, dig into their profiles and terms—it's like picking the perfect dance partner! Get ready to groove with someone who matches your investment style and risk vibes.

Absolutely! We've got your back in real-time. Check out our live data, where you can follow your chosen strategy providers' every move as it unfolds. See the wins, the losses, and all the action, right when it happens. It's like having a front-row seat to the trading world!

Claiming your profits is a breeze. Just ask for a withdrawal from your account, and we'll whisk those earnings to your chosen payout method, usually the same one you used to deposit. Simple as pie!

At Axon Markets, we offer three dynamic partnership programs: Affiliate, Introducing Broker (IB), and Asset Manager (PAMM). These programs are designed to cater to different levels of engagement and offer diverse commission structures.

Joining our partnership programs is a breeze! Simply visit our website's partnership page, fill out the contact form, and our dedicated partner support team will reach out to you promptly.

We have tailored requirements for each program. Affiliates require no specific trading background, while IBs should possess financial industry experience. Asset Managers, on the other hand, should have a proven track record in fund management.

As a valued partner, you'll receive unwavering support from our dedicated team. We provide access to a treasure trove of marketing materials and cutting-edge reporting tools, all aimed at bolstering your success.

We've streamlined the client onboarding and account management processes to ensure a seamless experience for both partners and their referred clients.

Yes, indeed! We boast a robust referral tracking system that empowers partners to monitor client referrals, track commissions, and keep a finger on the pulse of performance in real time.

Partners enjoy access to a comprehensive reporting and analytics dashboard. This invaluable tool provides insights into client activity, commissions earned, and various performance metrics. It's your command center for tracking and optimizing your results.

Axon Markets is a registered brand name of Little Black Diamond Ltd, an established company with authorisation and regulation by the Seychelles Financial Services Authority (FSA) under Securities Dealer’s License number SD115. Our history is marked by a commitment to financial excellence.

Yes, Axon Markets is fully regulated by the Seychelles Financial Services Authority (FSA), ensuring compliance with industry standards and the highest level of financial security for our clients.

Safeguarding client funds stands as a fundamental component of our brokerage operations. Our unwavering commitment lies in adhering to industry-standard practices set forth by regulatory authorities, thereby assuring the comprehensive protection of clients' financial interests.

> Client funds are held securely in segregated accounts, ensuring a distinct separation from corporate funds.

> Clients reap the advantages of negative balance protection, ensuring their exemption from being held responsible for losses that exceed their account capital.

Our core values include integrity, transparency, and client-centricity. Our committed and skilled support team is always ready to assist all clients with the quickest response times possible. This ensures that clients receive comprehensive support at every stage of their trading experience.

Our distinction lies in our unwavering commitment to regulation, paramount security measures, and unwavering client satisfaction. Additionally, our comprehensive suite of services, complemented by a steadfast dedication to responsible trading practices, distinguishes us from the competition.

Our global live chat support team is dedicated to promptly addressing your needs. Existing clients seeking expedited assistance are encouraged to provide their trading account number when contacting us. For written communication, you can email our global support team at [email protected]. Additionally, you can reach us directly by phone at +248 422 4183. We're here to assist you efficiently and effectively.

Our support team is multilingual, proficient in languages including English, Chinese, Malay, Cantonese, and more. We warmly welcome clients to communicate with us in their preferred language through any channel they find convenient.